Last updated: 23 July 2026
Pharmacy Weight Loss Frome | GPhC No. 9012511 | Last updated: July 2026
We are committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and protect information you provide to us as a GPhC registered online pharmacy weight loss clinic.
Pharmacy Weight Loss Frome is a GPhC registered online pharmacy (GPhC No. 9012511) providing weight loss consultation and medication services to patients in Frome and across the UK. We are the data controller for all personal information collected through our service.
When you use our service, we may collect the following types of information:
Personal details: Your full name, date of birth, address, email address, and phone number.
Health information: Medical history, weight, BMI, current medications, and any other health details you provide during your consultation. This is classified as special category data and is handled with the highest level of care.
Payment information: Transaction details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and pages visited on our website.
We use your personal and health data to provide safe, effective pharmacy services. Specifically, we use it to:
Process your consultation and allow our pharmacist to review and approve your suitability for weight loss treatment. Once approved, orders are dispatched within 1 working day.
Maintain accurate clinical records and ensure continuity of your care.
Communicate with you regarding your order, treatment, or any clinical concerns.
Fulfil our legal and regulatory obligations as a GPhC registered pharmacy.
Improve and administer our website and services.
Our legal basis for processing your data is the performance of a contract, compliance with legal obligations, and where health data is involved, the provision of healthcare services. In some instances, we may rely on your explicit consent.
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.
We use essential cookies necessary for the website to function, analytical cookies to understand site usage, and where applicable, functional cookies to remember your preferences.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
We do not sell your personal data to third parties. We may share your information with carefully selected partners only where necessary to deliver our service. These may include:
Delivery providers: Your name and delivery address are shared to fulfil your order.
Payment processors: To handle transactions securely on our behalf.
IT and platform providers: Who support the operation of our website and clinical systems.
Regulatory bodies: Such as the GPhC or NHS bodies where we are legally required to share information.
All third parties we work with are contractually obligated to handle your data securely and in compliance with UK data protection law.
We retain your clinical and personal records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are retained in accordance with financial and tax obligations.
We take the security of your data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain security standards appropriate for a healthcare provider.
If you have any questions about this privacy policy, wish to access your data, request corrections, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009
You also have the right to contact the relevant supervisory authority if you believe your data has not been handled correctly.